Frankie's Privacy Policy

Your Rights in Relation to Privacy 

Here at Legalite, we understand the importance of protecting the privacy of an individual’s personal information and adopts the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Act). 

This Privacy Policy sets out how we collect, use and disclose information about you, how we aim to protect the privacy of your personal information and your rights in relation to your personal information.  

This Privacy Policy should be read in line with Legalite’s privacy policy  that may be updated from time to time. 

Kinds of Personal Information 

During the provision of our services or through your use of our website, we may collect your personal information. Personal information is information or an opinion about an identified, or reasonably identifiable, individual, whether or not the information or opinion is true and whether or not it is recorded in a material form. 

The kinds of personal information we collect may include: 

  • contact details such as your full name, company name, business or personal addresses, email addresses, phone and fax numbers; 
  • date of birth; 
  • details of your ABN and/or ACN; 
  • financial information including credit card and debit card details; 
  • business information, such as legal and financial information and/or records about your business and business activities; and 
  • any other information which you choose to upload onto the Frankie bot software (Frankie). 

(“Personal Information”) 

You must notify us as soon as reasonably practicable of any changes to the information provided to us by you or if you are aware of any inaccurate, out of date, misleading or false information. 

Whilst you are under no obligation to provide any Personal Information to us, please note that you may be unable to receive or benefit from our services unless you provide your Personal Information. For example, unless you input complete and accurate information into Frankie, any Frankie output (like guidance or documents generated through Frankie) (Documents) might be incomplete or incorrect.  

Collection of Personal Information 

Generally, we will collect your Personal Information through: 

  • your use of Frankie; 
  • direct contact with you, whether in person or over the phone, email or post (e.g. if you choose to contact us after completing the bot); 
  • the completion of our online form; or 
  • information services providers, social media sites or publicly available information.  

When you use our website, the following information may be logged for statistical purposes and for the purposes of marketing and advertising to you: 

  • the date and time of your visit to our website; 
  • your IP address; 
  • pages that you accessed and documents downloaded; and 
  • the type of browser you were using. 

Cookies may be used on our website.  Cookies are pieces of information that a website transfers to a computer’s hard drive for record keeping purposes.  Most web browsers are set to accept cookies and do not personally identify the user.  

Purpose of Collection 

We may require your personal information for the following reasons: 

  • to respond to your enquiries via our website; 
  • to provide you with the services of Frankie, including Documents; 
  • for accounting, billing and other internal administrative purposes; 
  • to invite you to events, functions or training and provide you with updates and publications; and 
  • to add you to our mailing list where you have subscribed to our newsletter. 

We may also use and disclose your personal information in order to inform you of products and/or services that may be of interest to you. In the event you do not wish to receive such communications, you may, at any time, request not to receive direct marketing communications from us or use any opt-out mechanism provided and we will comply with that request. 

Disclosure of Personal Information 

We may disclose your Personal Information to third parties such as service providers suppliers, marketing agencies, the host of Frankie and payment collection providers. We limit the information provided to third party providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information. 

We will otherwise not disclose your personal information to third parties without your consent or unless required by law.  

Disclosure of Personal Information to Overseas Recipients  

We will not actively disclose your Personal Information outside Australia, unless such disclosure is required in order to deliver the services that you have requested and you have provided consent (either express or implied).   

Before disclosing any personal information to an overseas recipient, Legalite will take reasonable steps to ensure that the overseas recipient complies with a similar privacy scheme. 

Your Rights in relation to your Personal Information 

We respect your rights in relation to your Personal Information. To the extent required by law, we will comply with any request made by you to: 

  • know how we are using your Personal Information; 
  • know what Personal Information is being held about you; or 
  • correct inaccurate Personal Information held by us about you. 

You may direct any request to our Privacy Officer, whose contact details are listed below. 

Security of Your Personal Information 

We take reasonable steps to ensure that the Personal Information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Generally, we hold your Personal Information electronically, but may from time to time hold your information in paper form also. 

In the event that your Personal Information is subject to a data breach, we will comply with all mandatory statutory notification requirements. 

We will destroy your Personal Information in circumstances where it is no longer required, unless required by law to retain the information. 

How You May Access Your Personal Information 

Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by us. 

If at any time you would like to access or correct the personal information that we hold about you, please contact our privacy officer: 

Privacy Officer:  

To obtain access to your Personal Information: 

  • you will have to provide proof of identity to ensure that Personal Information is provided only to the correct individuals and that the privacy of others is protected; 
  • you will need to be reasonably specific about the information you require; and 
  • We may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request. 

If we refuse your request to access or correct your Personal Information, we will provide you with written reasons for the refusal and details of complaint mechanisms.  


Please direct all privacy complaints to our privacy officer. At all times, privacy complaints will be treated seriously and dealt with in a prompt and confidential manner. 

You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days. 

In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner. 

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